the plane and yelled y'all okay and they're just in shock, and said aww yeah, we're fine, we're fine. i said all right, you sure? they just wide-eyed, you know. they said, we're fine we're fine. i said ok i just want to make sure." >> catherine: federal investigators are trying to figure out what caused the accident. new at 11. families across the united states will have to rely on other sources of entertainment after netflix's video streaming service was hit by a christmas eve outage. the company, based in los gatos, apologized in a company tweet for the outage. it blames amazon's infrastructure, which netflix uses. no word on when then the service will be restored. >> clouds on the increase look for cloudy skies and temperatures in the 30's in the north bay. 40's by the bay and how much rainfall tomorrow we could expect, coming up. .